How can organisations address the Contact Centre Retention crisis?
According to research, the contact centre industry is one of the hardest to recruit and retain. The average number of applications per job opening per day is just 0.01. The industry offers excellent job security and supportive environments, as well as the flexibility that is hard to match in other sectors. What’s going on and […]
Who is the most productive outside of the office?
Working remotely sounds like the dream, doesn’t it? Working from home is a great option. No commute means more flexibility and you can work in your pajamas. If you have ever worked with a group of people, or managed them in any capacity, you may have noticed something funny. Some people don’t enjoy working outside […]
HR in Review 71: Compliance snapshot: HR’s 2025 legal check list
Listen Here About This Edition This podcast dives into the future of employment law for 2025 and 2026. This episode is for HR professionals who want to be ahead of the curve. It covers key legal changes that you should watch out and how to prepare your team without stress. This is your quick guide […]
As new legislation approaches, the backlog of employment tribunal cases has risen to ‘nearly 50,000’
According to new figures, the backlog of employment tribunal cases pending in the UK at the end Q4 2024 reached 49,800. This is a 23 percent increase compared to 39,000 cases that were outstanding at the time in 2023. According to these figures published by Littler, a law firm that specializes in employment, the number […]
The right to zero-hours work will be extended even after death
Families and estates of workers could receive compensation if employers violate a ban on zero hours contracts, according to a government amendment being considered by the House of Lords. In some cases, employment tribunal claims may be filed after a worker or employer has passed away. This is usually the case if the claim involves […]
NHS worker awarded PS29k for Darth Vader comparison
A Darth Vader Myers-Briggs personality type was awarded to a NHS training supervisor after he was assigned the Darth Vader personality in a Star Wars-themed Myers-Briggs test. Croydon Employment Tribunal awarded Mrs Rooke £17,000 in financial losses and £12,000 for emotional injury after she suffered two detriments as a result of her whistleblowing. The panel […]
BlackRock’s senior executives will work five days a weeks in the office
BlackRock, the world’s biggest asset manager, has instructed its senior staff members to return to work five days a weeks. Media sources familiar with BlackRock’s plans said that around 1,000 managing directors worldwide will be expected work full-time from their offices. BlackRock has not yet commented on these stories. In 2023, the New York-based financial […]
Michelle Carson: Nigel Farage’s comments aren’t naive, they’re dangerous
As the political rhetoric increases ahead of UK local elections, neurodivergent people are being misrepresented, misunderstood and used as a political prop. As an autistic person who has advised senior leaders for over 30 years in the UK and abroad, I can say without hesitation that autism is not a deficiency — it is a […]
CIPD appoints AI expert to support businesses
The Chartered Institute of Personnel and Development has appointed a strategic adviser for artificial intelligence. Danilo McGarry, an expert in AI and digital transformation, will fill the new position. McGarry, a former head of AI for Citigroup and UnitedHealth Group and CIPD member, has advised on AI implementation programmes in large international organisations. He also […]
British Steel resumes recruitment
British Steel is planning to hire more than 180 employees, only weeks after the government intervened in order to save 2,700 jobs. The Chinese owner Jingye had proposed to close two blast furnaces on the site in March due to substantial financial losses. However, in April, ministers intervened to ensure raw materials were delivered to […]