People with learning disabilities face a barrier due to the lack of role models

Research has shown that adults with learning disabilities, such as autism and Down’s Syndrome, face a significant barrier in finding employment due to the lack of role models.

In a survey conducted by the hotel chain Hilton, more than 500 people living with learning disabilities as well as their caregivers said that 79% of them believed businesses should do more in order to promote inclusive hiring and job opportunities.

This could have a major impact on the employment rates of those with learning disabilities. 74% said they would be more confident in applying for jobs if more people with disabilities similar to theirs were present.

Only 16% of those who answered that they are currently in the workplace said they had a role-model with a similar disability to learn from and connect with.

The study released in celebration of Learning Disability Week (16-22th June) highlights the importance to hire, support and celebrate employees with learning disabilities in customer-facing positions in sectors like hospitality and retail.

The research conducted by Savanta and commissioned by Hilton last month highlights the “powerful impact” role models have on not only jobseekers but also their caregivers.

Only 25% of caregivers say that they have served someone with a disability. The impact on carers is evident – 70% of them said that it inspired them to find rewarding work for their dependent, and 75% stated it made them realize the person they cared for could be an example to others.

The public shares this view, with 85% of respondents saying that more people with disabilities would encourage others to apply. Three quarters of the public (75%) believe there are not enough people with disabilities working in these jobs.

Stephen Cassidy is Hilton’s senior vice president for UK & Ireland. He said, “Representation counts – seeing you succeed in the workplace builds confidence and opens up doors to career opportunities.” Our team members who have learning disabilities are involved in a variety of roles. From front-of house positions such as receptionists and concierges to work behind the scenes, including kitchens, housekeeping and revenue management.

They bring unique strengths and strong commitments that enrich our culture, and elevate the experience of guests. We empower people to achieve their full potential by providing the right support, and creating an inclusive environment that values everyone.

Confidence boost

Sam Innes is a food and beverage assistant in the Waldorf Hilton Hotel, London. He said: “Finding a job was hard for me. When I got my position at Hilton it was incredibly gratifying. I have always wanted to be in a job where I am around people and work. I knew that a hotel was the ideal place for me to do this.

“A job can help people with learning difficulties feel valued, and show others what they can do when given the opportunity. My confidence has risen and I’m more independent. “Now, I want others to see me as a role-model and believe they can achieve the same.”

Hilton has worked with Aurora Foxes in Minehead, a hospitality training college and hotel that supports young adults with learning disabilities for 10 years. In the last decade, the partnership has resulted in 89 placements. 15 former students are currently employed by Hilton.

The DSA’s WorkFit Programme, a long-standing partnership between Hilton and the Down’s Syndrome Association has enabled 52 work placements. Currently, almost 40 team members are working at Hilton under this programme.

Yesterday, Waldorf Hilton hosted an afternoon tea that was prepared and served to guests by people with learning difficulties. The second sitting will take place on the 2nd of July. Tickets will be priced at PS49.50. They are allocated on a “first-come-first-served” basis. Please contact: [email protected] to book.

Personnel Today: HR roles in hospitality and tourism

Browse HR jobs in the hospitality and leisure industry