Study finds that HR and recruitment sector is the best for customer service.
According to an analysis of Trustpilot data, the HR and recruiting sector was ranked second for customer service. was published by Esendex. The findings gave each sector an index score of 100 based on Trustpilot reviews and customer sentiment ratings. HR and recruiting scored 89.7 on the index and received an average Trustpilot rating of […]
The UK’s mid-sized firms are slow to improve ethnic diversity in the boardroom
A new report on race representation in mid-sized UK companies has revealed that they are slow to increase ethnic diversity among their board members. According to the government-backed Parker Review, despite “significant progress”, nearly one fifth of FTSE 250 firms had not improved. 46 companies ignored the survey, or had white boardrooms. David Tyler, the […]
Lloyds reduces diversity targets for employee bonus
Lloyds Banking Group reduced diversity targets which will impact on the annual bonus payments to senior staff as well as its entire employee base. The decision of the British banking giant concerns its “group Performance Share” scheme, which is the bonus pot for 66,000 employees. It also pays out to its Chief Executive Charlie Nunn […]
Gallup reports declining workplace respect: What now?
Only 37% strongly agree that they are treated with dignity and respect at work. Gallup research states that this is the lowest level of respect since Gallup began measuring it in 2018. This is in line with the State of the Heart survey that showed a decline in emotional intelligence for the fourth year running, […]
What can HR and Learning Leaders learn from The Sims 25th Anniversary?
The award-winning The Sims celebrates its 25th anniversary this year. It marks several decades of user development, immersive life, and attempting to understand Simlish. The game has a lot to teach us, and it’s not as simple as adding gamification to our learning and development. The Sims’ main lessons are its interactive nature, the peer […]
Ministers pledge to provide miscarriage leave and pregnancy loss leaves
The Government ‘fully accepts’ the principle of bereavement for pregnancy losses and will bring forward amendments to Employment Rights Bill that were tabled by 87 Members to include miscarriage as a bereavement right. Justin Madders, Minister of Employment Rights in the House of Commons, said that he was thankful to the Women and Equalities Committee […]
A law firm’s HR manager embroiled in an ‘anti-Islamic’ row
After a senior business partner expressed extremist views about Islam on social networks, a City law firm was forced to send an email to its staff reassuring them that the remarks of this HR business partner do not reflect their views. Dan Cooper, a CMS employee, is believed by many to be running as a […]
Eight out of 10 disabled employees feel burnout when cuts are looming
According to Barnett Waddingham, almost eight out of ten disabled employees are feeling burnt-out, which is nearly twice as high as their nondisabled coworkers. Pensions and Risk Consulting found that 86% people with disabilities have health problems at work, but only 25% of them were able to get workplace adjustments. Over half of employees who […]
The Road to Greatness: Development and experience for high-flying Human Resources
Simon Kent charts career paths for HR pros aspiring to the top. It is not easy to climb the HR ladder. It should not be. The key message for HR professionals who wish to flourish and contribute in the C-suite is that there is no such thing as too much experience. No area of business […]