Glyn Townsend: Why reskilling matters now more than ever

Technologies such as artificial intelligence (AI), robotics, the Internet of Things (IoT), and biotechnology are advancing at an unprecedented pace, rendering some job roles obsolete while creating entirely new ones.

The need to reskill hasn’t been an issue for most of human history as people didn’t live long enough for their skills to become obsolete and would typically spend their entire working lives mastering a single set of skills that remained relevant for decades. But today, the pace of change is so rapid that even those with extensive experience in their fields risk falling behind.

Without proactive efforts to equip workers with new capabilities, businesses, employees, and entire economies risk falling behind in an increasingly competitive global landscape.

The expanding global skills gap

One of the most pressing challenges facing economies today is the widening skills gap. According to a recent World Economic Forum survey, it is estimated that 44% of workers will need to reskill by 2030. This translates to approximately 1.5 billion workers worldwide who will require new competencies to remain employable.

The World Bank has highlighted the demand for new skill sets will disproportionately affect industries dependent on manual and repetitive tasks, including manufacturing, logistics, and customer service. However, even traditionally high-skill sectors such as finance, healthcare, and IT are undergoing rapid shifts, necessitating continuous learning.

In fact, the rapid evolution of technology has profound implications for nearly every industry, reshaping job requirements and intensifying the skills gap. AI-driven automation is transforming manufacturing by reducing human intervention in production, while machine learning is revolutionising healthcare diagnostics and treatment planning, demanding new data analysis skills from medical professionals. In finance, the rise of blockchain and algorithmic trading calls for expertise in digital currencies and financial modeling.

Without adequate reskilling initiatives, businesses risk severe talent shortages, hindering innovation and economic progress. Meanwhile, workers who fail to adapt may find themselves trapped in declining job markets, exacerbating income inequality and economic instability.

HR professionals must take the lead in identifying skills gaps within their organisations and implementing training programs to bridge these gaps. By working closely with leadership teams, HR can ensure their companies remain competitive by allowing employees to have clear pathways to career progression.

Why is reskilling so urgent?

Reskilling is not a concern for the distant future – it is an urgent necessity today. As technology and automation reshape industries, governments, businesses, and individuals must take immediate action to equip workers with the skills required to adapt and succeed in an evolving job market. Without proactive efforts, many may find themselves unprepared for the demands of emerging roles.

The economic benefits of reskilling are significant. A highly skilled workforce drives productivity, fosters innovation, and strengthens global competitiveness. Investing in continuous learning and skill development ensures sustainable economic growth, reduces unemployment, and creates greater opportunities for both businesses and workers to thrive in a dynamic economy.

Furthermore, investing in reskilling today mitigates the social costs of unemployment and economic displacement. By proactively preparing workers for emerging roles, societies can avoid mass job losses and the economic turmoil that accompanies them.

This investment also fosters a culture of lifelong learning, empowering individuals to take control of their career trajectories and adapt to new opportunities as they arise. HR departments are pivotal in making reskilling a priority, embedding it into corporate strategies, and ensuring that businesses remain agile in a rapidly evolving economy.

Treating skills as national infrastructure

For the UK to remain competitive on the global stage, it must prioritise skills development as a fundamental part of its national infrastructure. Just as investments in transportation, healthcare, and energy are essential for economic growth, so too is a robust framework for lifelong learning.

However, this requires a shift in perspective. Instead of viewing education as a one-time event confined to childhood and early adulthood, it should be recognised as an ongoing process that continues throughout an individual’s career.

A lifecycle approach to learning ensures that workers can refresh their skills every decade, keeping pace with technological advancements. This strategy not only benefits employees but also enhances business productivity, as companies with skilled workforces are better equipped to drive innovation.

HR departments are essential in embedding this learning culture within organisations, promoting professional development initiatives, and ensuring employees are continuously upskilling. Governments must therefore play an active role in creating policies that support reskilling initiatives, offering incentives for both businesses and individuals to invest in continuous education.

Addressing workforce diversity and inclusion

Reskilling efforts must also be inclusive, ensuring that every segment of the workforce has access to new opportunities. This is particularly important for older workers, low-income groups, and underserved regions, who often face greater barriers to education and training. Without targeted support, these individuals risk being left behind in the digital economy.

A key challenge in addressing workforce diversity is the unprecedented phenomenon of four generations working simultaneously. Baby boomers, Generation X, millennials, and Generation Z each have different learning preferences, career expectations, and levels of technological familiarity.

Effective reskilling programs must be tailored to these diverse needs by offering flexible learning formats such as online courses, workplace apprenticeships, and hands-on training programmes. HR teams must champion diversity and inclusion in learning initiatives, ensuring that all employees have equal access to career development opportunities and are not left behind due to generational or socioeconomic factors.

Government intervention is particularly crucial in this area. By funding reskilling initiatives for vulnerable populations and incentivising companies to hire and train diverse talent, policymakers can ensure that economic growth is inclusive and equitable. Additionally, partnerships between educational institutions and businesses can help bridge the skills gap by aligning curricula with real-world industry demands.

The role of businesses in future-proofing the workforce

While government support is essential, businesses themselves must take the lead in addressing the skills shortage. Companies who invest in their employees’ development will not only enhance their competitiveness but also improve workforce retention and job satisfaction.

Upskilling current employees through training programmes enables workers to adapt to new technologies and industry trends. Developing in-house training  allows employees to gain skills tailored to specific company needs, strengthening internal expertise. Collaborating with educational institutions allows businesses to shape curricula that align with industry demands, ensuring that graduates enter the workforce with the right capabilities.

Additionally, leveraging online learning platforms offers employees access to training materials that they can engage with at their own pace, making continuous learning more accessible.

HR teams are instrumental in implementing these workforce strategies. By assessing skills gaps, designing learning pathways, and integrating reskilling into performance management, HR professionals ensure that companies stay ahead of workforce challenges.

The path forward

The growing skills gap poses a serious threat to businesses, workers, and economies alike, making reskilling a critical imperative. For the UK to remain competitive, it must treat skills as a national infrastructure priority.

The time to act is now. By prioritising reskilling, we can build a more adaptable, innovative, and competitive workforce, ensuring long-term economic prosperity in an ever-changing world.


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